Terms of Service

All items are carefully packed before handed over to their respective couriers. Exchanges are accepted and should be done so within 3 days upon receipt of items with investigation from our team; provided that items are in their best condition, and unused.

 If some items are damaged upon receipt please send clear photo/s as proof via Viber and WhatsApp with your complete info, courier involved, and concern. 

 

Clients shall be responsible of shipping costs on all exchange items. Custom made candles/scents cannot be returned and can only be refunded by 50% of its cost. 

 

 

SHOPPING VIA WEBSITE: PAYMENTS MUST BE MADE WITHIN 4 HOURS, PAYMENT GATEWAYS ARE PROVIDED BEFORE CHECKOUT PROCESS. PLEASE SEND PROOF OF PAYMENT VIA OUR INSTAGRAM OR REPLY AT THE CONFIRMATION MAIL SENT TO YOU AFTER YOUR ORDER IS CONFIRMED.

 

SHOPPING VIA SHOPEE: ONCE ITEM/S HAVE RECEIVED IN GOOD CONDITION, PLEASE DON’T FORGET TO CLICK THE RECEIVE BUTTON.

 

 


Reach us at:

Viber/iMessage: +63928 767 3969

Mail: helenehandicraftsph@gmail.com

All transactions done outside these areas are not official. Please transact only in these platforms. Thank you.